MSP Contract Review

Review areas

Seven structured areas. One clear report.

Each area maps to a section in your findings report with a plain-English summary of what was found, what it means, and what we recommend.

01 — Scope & Exclusions

What services are explicitly included in the contract
What is excluded — and what sits in a grey area
Whether the scope reflects your current operations
How out-of-scope work is governed and charged
Whether services you rely on are undocumented
Consistency between contract, SOW, and actual delivery

02 — SLAs & Reporting

What SLA commitments exist and how they are defined
Whether metrics are meaningful for your business
How SLA breach is defined, measured, and remedied
Whether reporting obligations exist and are met
Availability of historic SLA performance data
Escalation paths and whether they are practical

03 — Renewals & Pricing

Contract term, renewal date, and exit notice period
Auto-renewal clauses and trigger conditions
Price escalation mechanisms and how they have been applied
Whether pricing benchmarks against current market alternatives
Volume commitments and whether they remain appropriate
Your negotiating position at the next renewal

04 — Licensing & Tools

What software licences your MSP provides or manages
Whether you own those licences or they revert on exit
Licence allocation versus current headcount and usage
Whether management tooling costs are itemised or bundled
Microsoft 365 or other platform licensing position
Third-party software managed under the MSP relationship

05 — Responsibilities

What your MSP is responsible for versus what falls to you
Whether the RACI or equivalent is clearly documented
Backup and disaster recovery responsibilities and testing
Security patching and update obligations
Data protection responsibilities and DPA alignment
Supplier chain visibility — who your MSP uses and on what terms

06 — Alternative Options

Whether the current arrangement is competitive in the market
What alternative MSPs or delivery models exist for your profile
Switching cost assessment — practical and contractual
Whether partial rebundling or hybrid arrangements are viable
Market summary of available alternatives at comparable scope
Independent recommendation: renew, renegotiate, or retender

07 — Action Plan

Issues prioritised by commercial and operational impact
Recommended positions for renegotiation, where applicable
Draft challenge points for your next supplier review meeting
Renewal timeline and recommended engagement schedule
Suggested next steps — renegotiate, audit further, or retender
Optional: ongoing oversight arrangements to maintain the position achieved

What to prepare

Documents that help most.

The review is designed to work with whatever you already hold. You do not need everything on this list to get started. The more you can share, the more detailed and actionable the findings will be.

Everything you share is handled in strict confidence and used solely for the purpose of the review. We do not pass client documents to third parties.

Start the review

Documents that help most

MSP contract or service agreement (current version)
Any statement of work or service schedule
Most recent or typical MSP invoice
Licence summary or Microsoft 365 admin export
Contract renewal date and notice period, if known
Recent SLA or service performance report, if available
Any previous pricing proposals or renewal correspondence
Brief description of any outstanding issues or concerns

Scope note

What this review is, and what it is not.

This review is

An independent, document-led commercial and contractual review. It gives you a clear picture of your MSP relationship, identifies where your position could be strengthened, and provides independent recommendations — written for a non-technical leadership audience.

This review is not

A penetration test, a technical infrastructure audit, or a compliance certification. We do not require system access. We do not contact your MSP directly without your instruction. We have no commercial arrangements with alternative suppliers.

What the MSP contract review covers.